We offer a relaxed atmosphere, so please feel free to wear your most comfortable clothing and no jewelry. A robe and slippers will be provided, though you are welcome to bring your own slippers if you prefer.
Cell phones, pagers and PDAs are not part of the spa environment. Please leave them, and the rest of the world, behind. You will also want to remove all but the most essential jewelry.
The customary gratuity for all spa services is 15%. We recommend you call at least two weeks in advance to book appointments. Larger groups or wedding parties can be accommodated with four to six weeks advance notice.
We request that all appointments and spa packages be confirmed with either a credit card or gift certificate number. Please have one ready when you call to make your appointment. Your gift certificate is your form of payment, so please have it on hand at the start of your appointment.
We require a 24-hour cancellation notice for service appointments, and a 48-hour cancellation notice for spa packages. A 50% cancellation fee is charged if you are within either of these time periods when canceling an appointment or package. No-shows are charged 100% for all scheduled services and/or packages.
To fully enjoy your scheduled services, please arrive at least 15 minutes prior to your scheduled appointment.
To ensure a healthy environment for our clients, smoking is not permitted.
For the comfort of our clients, we request that children do not accompany you to Skin Care at the Waverly unless they are receiving services.
Although substitutions are not allowed on spa packages, you may use the full dollar of your gift certificate towards the services and products of your choice.
All gift-certificates are non-refundable.